I was charged by Suno after canceling my subscription, what should I do?

If you were charged by Suno after canceling your subscription,

Review your cancellation details first;

• Check:
– Cancellation confirmation emails
– Subscription status
– Billing history
– Renewal dates

• Look for:
– Proof that the subscription was canceled
– The cancellation date
– Any charges made after cancellation
– Terms regarding cancellation timing

Gather evidence;

• Save copies of:
– Cancellation confirmations
– Billing statements
– Payment receipts
– Subscription settings screenshots

• Keep:
– Account emails
– Support conversations
– Refund requests
– Bank or card statements

Verify the charge;

• Confirm:
– You canceled before the renewal date
– The charge is not for a prior billing period
– No other active subscription remains on your account

Contact Suno support;

• Request:
– An explanation for the charge
– Confirmation of your cancellation date
– A refund for any post-cancellation billing
– Immediate closure of any remaining subscription

If support remains unresponsive, posting on Xolvie can help apply public pressure.