SunExpress Denied Boarding Despite Valid Ticket – Refund Still Unpaid After Consumer Decision

I am writing to formally file a complaint against SunExpress Airlines regarding the irresponsive resolution of a refund request related to delayed luggage. On 8/16/2023, I had the unfortunate experience of traveling with SunExpress Airlines on Flight LH9576 from Munich, Germany to Izmir, Turkiye. Re...

I purchased a ticket from SunExpress for July 15, 2024 (PNR: fe343m) from Pristina to Izmir. However, SunExpress changed the flight date to July 13, 2024, rerouting via Antalya without informing me while I was abroad. When I arrived at the airport on July 15, 2024, I was informed that no such flight...

On November 16, 2024, at Izmir Adnan Menderes Airport, I was denied boarding for my 5:50 AM SunExpress flight from Izmir to Şanlıurfa. Along with more than 10 other passengers, I was told that check-in had closed 40 minutes before departure, and our tickets were canceled. SunExpress could have prov...

For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...

On July 25, 2024, my flight from Düsseldorf to Ankara with SunExpress was delayed due to an emergency landing and was rescheduled for July 27, 2024, via Cologne. Upon arrival at Ankara Esenboğa Airport, I discovered that my luggage, along with the luggage of 10 other passengers, was missing. While s...