I have been unable to receive the email OTP required to log in to my Sidra Chain account for at least four months. I am trying to access my account from Bangladesh, but every time I attempt to log in, the OTP email never arrives, which prevents me from completing the login process.
Before this issue started, I had already transferred my balance into Sidra Chain, and I currently have 635 Sidra coins in my account. Because of the OTP problem, I cannot log in and therefore cannot access my account or my coins.
I contacted Sidra Chain customer support about this issue, but I have not received any response so far. I request that the OTP email issue on my account be urgently resolved so that I can log in normally again and securely access my 635 Sidra coins and my account without any further delay.
It's quite annoying since Sidra Chain's OTP system has been giving me recurrent problems. Every time I try to log in, I input my email and password correctly and the system notes that the two-step verification code has been sent. The OTP never shows up in my inbox or spam folder, though. This is the...
I have been unable to access my Sidra Chain account through the Android application for about one month. Until this issue occurred, I was always logging in only with my password and had never activated or linked Google Authenticator or any other additional security method to this account. Recently, ...
I have been unable to access my Sidra Chain account for about 3 to 4 days. Whenever I try to log in, the system shows a message that my account is inactive, and it does not allow me to log in at all. My account currently contains funds/assets that I cannot access because of this issue, and I have no...
I have been unable to access my account on the Sidra Chain web portal for over a month due to a persistent “2FA authenticator invalid” error. Each time I try to log in and enter the correct code from my authenticator, the system repeatedly responds that the code is invalid, even though I am sure I a...
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