Sugo Device Abnormal Error
Hello Sugo Team, I am a VIP 4 user. My device is showing 'Device Abnormal' error and I cannot login. I realized that having multiple accounts on one device was a mistake, so I have already deleted all extra accounts. Now I only have my main VIP account. Please clear my device status so I can continue using my VIP 4 ID. I was about to reach VIP 5. 142574***
Dear I L., Thank you for contacting us. After reviewing your case, our system has detected multiple accounts and abnormal device-related activities associated with your device and linked accounts. Such patterns are considered a violation of Sugo’s platform policies. We understand that you have stated the extra accounts have been removed. However, device-level restrictions are applied based on historical activity and associated risk signals, not only the current account status. For this reason, the “Device Abnormal” restriction on your device cannot be cleared at this time. Please note that maintaining multiple accounts on the same device and related activities may lead to permanent restrictions as part of our platform security measures. Thank you for your understanding.Best regards, Customer Support Team
