Sugo Wrongfully Blocked My Account After Unintentional Misunderstanding

Deniz · 2025-09-04T23:01:24+03:00

Two days ago, my Sugo mobile app account registered under d***********@gmail.com** was completely banned without any prior warning. I believe the reason may be a misunderstanding: while my phone was in my daughter’s hands, I accidentally appeared on camera while changing clothes. This situation was purely accidental and in no way intentional, yet it seems to have been misinterpreted as sexually inappropriate content. I am a VIP 4 level user who has made significant payments and investments in this application, and now I cannot access my account at all. I am also unable to carry out any transactions, and I have not been able to reach customer service for assistance. I demand that my account be reviewed, reinstated, and this misunderstanding corrected immediately. Sugo must not punish loyal users who have spent money on the platform over unintentional incidents. My expectation is for my account access to be restored as quickly as possible and my grievance to be resolved.

Sugo

Dear User d****, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us and I have immediately initiated the process to take the necessary actions. You can be assured that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team

Sugo

D**** Dear User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as soon as possible and provide you with quick support, we have a small request: If you remember, could you please share information such as your Sugo ID number, or the email address or phone number associated with your account? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your attention and understanding. Please know that we are always here for you. Best regards, Sugo Support Team

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