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Sugo Banned My iPhone 13 Pro Max Account Without Reason or Support

Sugo Banned My iPhone 13 Pro Max Account Without Reason or Support
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Ferhat
Sugo
September 02, 8:51 am
14

Since last night, I have been unable to log into the Sugo app on my iPhone 13 Pro Max. Without any explanation, my account was banned, and the only message displayed on the screen is: “This device has been banned due to suspicious activity/violations.” I have never engaged in any unusual or inappropriate activity—my usage of the app has always been completely normal.

I reached out to my agency regarding the issue but received no reply, and I have also been unable to contact customer service. Being locked out of my account with no explanation and no support is unacceptable.

I am requesting that my account be reinstated immediately. If my account will not be restored, then I demand a full refund of the payment I made. Sugo must urgently fix this error and stop banning users without evidence or proper investigation.

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Sugo
September 27, 8:09 am (24 days after complaint)
Sugo Logo
Sugo
September 27, 8:09 am

Hello, we understand your complaint. 🌸 This situation usually occurs when a second account is created. For a solution to your problem, we kindly ask you to contact our team through the Sugo app → Me → Live Support section. Thank you.

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