Sugo Banned My iPhone 13 Pro Max Account Without Reason or Support
Since last night, I have been unable to log into the Sugo app on my iPhone 13 Pro Max. Without any explanation, my account was banned, and the only message displayed on the screen is: “This device has been banned due to suspicious activity/violations.” I have never engaged in any unusual or inappropriate activity—my usage of the app has always been completely normal.
I reached out to my agency regarding the issue but received no reply, and I have also been unable to contact customer service. Being locked out of my account with no explanation and no support is unacceptable.
I am requesting that my account be reinstated immediately. If my account will not be restored, then I demand a full refund of the payment I made. Sugo must urgently fix this error and stop banning users without evidence or proper investigation.
Dear User f*****, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be assured that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
Hello, we understand your complaint. 🌸 This situation usually occurs when a second account is created. For a solution to your problem, we kindly ask you to contact our team through the Sugo app → Me → Live Support section. Thank you.
