Since last night, I have been unable to log into the Sugo app on my iPhone 13 Pro Max. Without any explanation, my account was banned, and the only message displayed on the screen is: “This device has been banned due to suspicious activity/violations.” I have never engaged in any unusual or inappropriate activity—my usage of the app has always been completely normal.
I reached out to my agency regarding the issue but received no reply, and I have also been unable to contact customer service. Being locked out of my account with no explanation and no support is unacceptable.
I am requesting that my account be reinstated immediately. If my account will not be restored, then I demand a full refund of the payment I made. Sugo must urgently fix this error and stop banning users without evidence or proper investigation.
I was actively using the Sugo chat application on my iPhone 13 with the user ID 108369525 when I was suddenly banned from the platform without any reason. I did not violate any rules or engage in inappropriate behavior, yet I was unexpectedly logged out and blocked from accessing my account. I spent...
I’m writing this because my Sugo account was unfairly shut down without any explanation. The message I received claimed there were suspicious activities or violations, but I haven’t done anything wrong. I haven’t broken any rules or policies, and I certainly haven’t engaged in behavior that would ju...
My Sugo account was abruptly closed without any prior notice, displaying a message saying, “Your account has been banned on this device due to suspicious activity and violations.” I have no idea what this means or what violations I supposedly committed. This sudden closure is frustrating and confusi...
Out of nowhere, I was suddenly logged out of my Sugo account, and now I can’t log back in. I don’t understand why this happened since I wasn’t given any warning, explanation, or notice of a violation. My account appears to be suspended, but I have no idea what could have triggered such an action. I ...
I am writing regarding an issue with my Sugo account and device access on my iPhone. On 30 November 2025, I was suddenly logged out of the Sugo app, and since then it appears that my device has been banned from using the service. This happened without any prior sign, warning, or explanation, and I h...
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