On November 19, 2025, at 09:10, my Sugo online chat party account (username: Murat61frnc@iCloud) was closed without my knowledge, allegedly due to a payment rule violation. However, I did not commit any payment-related violation, and I believe the reason stated in the notification is incorrect.
I request that my account be reactivated. I kindly ask that the issue be reviewed and that my grievance be resolved.
On the Sugo online chat application, my account was closed on November 19th on the grounds of complaints from my friends regarding payment terms. My access to my account was cut off without any warning or detailed explanation.
At the time my account was closed, I had 9500 coins in my account, and not being able to use these coins is also causing me additional grievance. I contacted the Sugo support team about the issue, but unfortunately, I did not receive any positive response, nor was I given a satisfactory explanation about why my account was closed or what I should do.
I request that my account be reviewed and reactivated, and that my grievance be resolved. If necessary, the payment terms and transactions can be examined in detail; as a well-intentioned user, I would like to regain access to my account.
My Sugo account was closed about 10 hours ago for an alleged “rule violation,” but I did not receive any email or in-app notification about the decision. Because of this, I have no idea which rule I supposedly violated or on what basis my account was closed. I only used my account to chat with frie...
I have been using the Sugo chat application without any issues in my purchases or account activities. Despite this, my account was suddenly closed without any warning or explanation. I do not engage in activities like inappropriate messaging, and I have not received any prior notifications about rul...
I’m writing this because my Sugo account was unfairly shut down without any explanation. The message I received claimed there were suspicious activities or violations, but I haven’t done anything wrong. I haven’t broken any rules or policies, and I certainly haven’t engaged in behavior that would ju...
Dear Sugo Support Team, My account (ID: 136753641) was recently locked with a message stating that it had been disabled due to “a violation.” However, I want to emphasize that I have never engaged in any behavior that would break your community guidelines. In fact, I was recently subjected to offe...
I am writing regarding an issue with my Sugo account and device access on my iPhone. On 30 November 2025, I was suddenly logged out of the Sugo app, and since then it appears that my device has been banned from using the service. This happened without any prior sign, warning, or explanation, and I h...
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