Sugo Account Suspended for ‘Rule Violation’ With No Notice
My Sugo account was closed about 10 hours ago for an alleged “rule violation,” but I did not receive any email or in-app notification about the decision. Because of this, I have no idea which rule I supposedly violated or on what basis my account was closed.
I only used my account to chat with friends, and now I am unable to use the app properly because of this issue. I request a clear and direct explanation regarding the rule violation claim, as well as a review of my account and, if possible, the reopening of it.
I kindly ask for assistance in reactivating my account and providing detailed information about the process.
M***** Dear User, First of all, we would like to express our regret regarding the situation you experienced. In order to resolve your complaint as quickly as possible and provide you with swift support, we have a small request from you so that we can check the relevant transactions: If you recall, could you share with us your Sugo ID number or the email address or phone number associated with your account? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your interest and understanding; we want you to know that we are always by your side. Sincerely, Sugo Support Team
