Hyundai Vehicle Engine Runaway at 39000 KM Raises Safety Concerns
While driving my vehicle in the city, it suddenly experienced a runaway engine (engine revving uncontrollably). We were barely able to stop the car, and it was surrounded by thick white smoke, to the point that the entire street was covered. My vehicle has only 39,000 km on it, all maintenance has been done at authorized service centers, and it has been just 19 months since purchase.
The vehicle stayed for 20 days at the authorized Kaynak Oto service center in Ümraniye, where under warranty they replaced a half engine, turbo, EGR, and many other parts. Previously, the car had already experienced multiple issues, including DPF failures. Now, after such a serious engine failure that directly affects safety, the resale value of the car has also significantly decreased.
I contacted both the service center and Hyundai customer relations, requesting either a full replacement of the vehicle or a refund that would cover my financial loss. I also sent a formal email, but I have not received any response. This company and its service centers seem only interested in sales and not in supporting customers afterward. Even in my previous complaints, my concerns were ignored, and now, despite a major failure requiring engine replacement, they are still remaining silent.
This is clearly a hidden defect under consumer law, which is very explicit on such matters. I no longer want to own any Hyundai vehicle. I request that you take back this defective product and either refund me its current value or replace it with a defect-free equivalent so that I can sell it if needed.
As a consumer who no longer wants to use your product and is dissatisfied with your service, I expect you to resolve this issue without forcing me into legal action. If I were in your position, I would take responsibility immediately to protect my reputation.
Additionally, after the repairs, there is a strong odor inside the car. I was told it would fade over time, but I am forced to tolerate even this issue. I simply want to be relieved of this vehicle as soon as possible.
Dear Customer, First of all, thank you very much for choosing Hyundai. Our goal is to turn your experience into satisfaction as quickly as possible. Regarding your application, a Customer Relations Officer from our Customer Relations Department will contact you. You can forward any information, suggestions, thanks, documents, and solution requests regarding our products and services primarily through the Customer Relations Managers working at Hyundai Plazas to the Hyundai Authorized Dealer and Service where you receive service. If you wish to share your opinions and requests with Hyundai General Management as well, you can reach our customer relations specialists via the Hyundai Consultation Line on weekdays between 08:00-18:00; outside business hours and on weekends you can leave a voice message on the consultation line. For your voice messages, you will be contacted on the next business day. You can also reach the Customer Relations Department via the Contact Form located under the “Contact Us” menu on our website. We thank all customers who share their views and suggestions with us for the trust they place in our brand. Hyundai Customer Relations
I suddenly experienced uncontrolled engine revving and heavy smoke coming from the vehicle. At the authorized service center, the half engine, turbo, EGR, and several other parts were replaced over a period of 20 days, yet the problem still continues, and there is a strong smell inside the vehicle. I contacted Hyundai, but I received no response at all. The brand is completely indifferent and refuses to take responsibility for the vehicle. Due to this situation, I demand that the defective vehicle be replaced with a new one.
Hyundai seems to be trying to convince Şikayetvar visitors that it has found a solution by sending the same response to every complaint. There has never been anyone calling or asking since the beginning of the process, and now they continue to ignore. Unfortunately, they have no concerns like business ethics. I showed the goodwill they did not, I called customer relations, sent an email, reported to the service. They prefer not to respond. I will now announce what they have done on social media and will take legal action. I will also inform you of the court outcome here again. Thank you to the Şikayetvar family. It is clear that, alongside Hyundai's chronically defective vehicles, the company also has chronic problems. Let's see how far they will go without fixing these.
