While driving my vehicle in the city, it suddenly experienced a runaway engine (engine revving uncontrollably). We were barely able to stop the car, and it was surrounded by thick white smoke, to the point that the entire street was covered. My vehicle has only 39,000 km on it, all maintenance has been done at authorized service centers, and it has been just 19 months since purchase.
The vehicle stayed for 20 days at the authorized Kaynak Oto service center in Ümraniye, where under warranty they replaced a half engine, turbo, EGR, and many other parts. Previously, the car had already experienced multiple issues, including DPF failures. Now, after such a serious engine failure that directly affects safety, the resale value of the car has also significantly decreased.
I contacted both the service center and Hyundai customer relations, requesting either a full replacement of the vehicle or a refund that would cover my financial loss. I also sent a formal email, but I have not received any response. This company and its service centers seem only interested in sales and not in supporting customers afterward. Even in my previous complaints, my concerns were ignored, and now, despite a major failure requiring engine replacement, they are still remaining silent.
This is clearly a hidden defect under consumer law, which is very explicit on such matters. I no longer want to own any Hyundai vehicle. I request that you take back this defective product and either refund me its current value or replace it with a defect-free equivalent so that I can sell it if needed.
As a consumer who no longer wants to use your product and is dissatisfied with your service, I expect you to resolve this issue without forcing me into legal action. If I were in your position, I would take responsibility immediately to protect my reputation.
Additionally, after the repairs, there is a strong odor inside the car. I was told it would fade over time, but I am forced to tolerate even this issue. I simply want to be relieved of this vehicle as soon as possible.
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