On Tuesday, March 17, I ordered a teriyaki bowl from the Subway location in Bahçelerarası, İzmir through the Getir app. The portion I received was honestly a joke—there was almost no rice, and the chicken consisted of only a few tiny pieces. There was a serious mismatch between what I paid for and what I received, and it felt like the customer was being taken advantage of.
My order number is FYU2026007898116. After experiencing this issue, I tried calling both the specific branch and Subway’s general customer service line, but none of my calls were answered, and I received no response. I feel that my concern has not been taken seriously at all, neither in terms of the product nor customer service.
For this reason, I am requesting a full refund of the amount I paid. I also ask that my complaint be properly addressed and that this branch be reviewed to prevent similar issues from happening again.
On March 17, I ordered a bowl from Subway through the Getir app for approximately $9. When my order arrived, I was seriously disappointed both in portion size and product quality. The rice portion in the bowl was not even the size of a handful, the falafels were much smaller than shown in the app, a...
On December 6 at 6:34 PM, I placed an order through the Getir app from the Subway branch in Ankara Yenimahalle, paying $20 online for the order. However, hours passed and my order was never delivered to my address, and I did not receive any phone call from the courier. Despite this, the Getir app sh...
On October 13, 2025, I placed an order through Yemeksepeti from Subway (order number #rwj4-k9rd). Although the system shows that my order was delivered, I never received it. It seems that someone else may have accepted the delivery, but it was not delivered to me. Because the system marks it as del...
On September 8, 2025, I placed an order for a Teriyaki Sandwich from the Subway Buca branch. However, the product I received was noticeably smaller than the advertised 15 cm size. When I reported the issue to the store staff, no solution was offered, and I was only met with excuses. I paid the full ...
I placed an order through the Subway app at 6:50 PM, expecting a timely delivery like anyone would. But by the time it was 8:00 PM, my order still hadn’t arrived, and I was left completely in the dark about what was going on. I tried reaching out to Getir’s live support, but all I got was the same u...
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