I placed an order through the Subway app at 6:50 PM, expecting a timely delivery like anyone would. But by the time it was 8:00 PM, my order still hadn’t arrived, and I was left completely in the dark about what was going on. I tried reaching out to Getir’s live support, but all I got was the same useless excuse about "heavy traffic" and no real update on my order. They didn’t cancel it either—just left me hanging.
To make matters worse, I called the Subway branch multiple times, but no one ever picked up. There was absolutely zero communication from the restaurant or the delivery person. It honestly felt like I was just stuck waiting around for the courier to show up whenever they felt like it.
Subway and Getir, this is completely unacceptable. I paid good money—₺300+—and didn’t even get the food I ordered. You need to improve your customer service and take action when an order goes missing. I expect a full refund, and more importantly, an explanation.
My spouse and I placed an order from Subway Karşıyaka Yalı Mahallesi via the Getir app, expecting timely delivery. Unfortunately, we waited over an hour, and even after the promised delivery window passed, our order still hadn’t arrived. It was past midnight, and we were left waiting hungry and frus...
I placed a food order from Subway through Trendyol at exactly 17:44, and the restaurant is only about 10 minutes away from my location. Despite this, I waited over two hours and my order still hadn’t arrived by 19:50. I was extremely hungry and became physically uncomfortable from the long wait. Wh...
My Subway order took 1.5 hours to arrive, which is completely unacceptable. When I contacted Yemeksepeti, they kept telling me the "order is on its way" and refused to cancel it. By the time the order actually arrived, I had already finished my shift and left work, meaning I couldn't even eat the me...
My Subway order, placed for a location just five minutes' walk away, has not arrived after 75 minutes. This is completely unacceptable. To make matters worse, there isn't a single contact number available for me to reach them directly. If Subway lacks the necessary system to handle online orders ef...
I placed a Subway order through Trendyol GO, and after waiting 20 minutes, it was suddenly canceled. The estimated delivery time was listed as 25–35 minutes — yet they waited until almost the full time had passed before deciding to cancel on me. Why not cancel immediately if you can’t fulfill the or...
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