Boyner Rejects Steve Madden Return and Damages Shoe Box
On April 10, 2026, I purchased a pair of Steve Madden shoes from Boyner. The product was returned completely unused, within the legal return period, and in its original box. My return shipment was delivered to Boyner on April 23, 2026.
As of today, May 7, 2026, the system still shows that my return is “under review / being inspected.” In fact, a new return authorization code was generated for me at 9:05 p.m. on the same day. Despite this, the shoes were sent back to me without any proper explanation or notification.
Even more unacceptable is the condition in which the shoe box was returned. I had sent the box in good and undamaged condition, but it was returned to me crushed, torn, and severely deformed. I have photographs documenting its condition.
The product was never used in any way. Nevertheless, my return was rejected, the system did not provide an accurate explanation, and even customer service representatives acknowledged that the process had been handled incorrectly. Despite this, I am being given nothing more than a delaying response telling me to “send it again so we can inspect it once more.”
I do not want to be subjected to another round of shipping and return procedures. Despite contacting customer service representatives, I have not been offered any concrete solution. I am constantly given different instructions, but I have been unable to reach anyone who takes ownership of the issue, provides clear information, or actually resolves the problem.
I want to make the following points absolutely clear:
* The product was never used.
* I exercised my legal right to return the product within the applicable return period.
* I do not accept the rejection of my return.
* I do not accept another inspection or another shipping process.
My rights under Turkey’s Law No. 6502 on Consumer Protection are being clearly violated. I demand that my refund be issued immediately.
Being treated this poorly, misinformed, and forced to deal with this issue for weeks by a platform I have been shopping with for years has completely destroyed my trust in the brand. After this experience, I have no confidence whatsoever in the platform or the way it handles customer complaints and returns.
Despite all of the company's advertising and claims about customer satisfaction, the experience I have been subjected to has been an absolute disappointment.
Otherwise, I hereby state that I will exercise all of my legal rights, including filing a complaint with the Consumer Arbitration Committee, together with all relevant records and photographs.
Return Code: 4159453640002
Product: Steve Madden
Seller: Boyner