I Face SteelSeries Rival 3 Quality Problems After Two Defective Units

I purchased a SteelSeries Rival 3 mouse through Vatan Computer on February 16, 2024. After a short period of use, the product started developing recurring and chronic issues. During this process, I contacted the authorized service/seller, and my product was replaced with a new unit. However, the replacement device that was provided as a brand-new product also started showing the same and additional defects after a certain period of use.

The current issues I have been experiencing have continued for approximately one month. The mouse sensor is shaking, the cursor moves unpredictably on the screen, and this problem makes the product almost unusable, especially during gaming. In addition, there is also a scroll wheel (middle button) problem. Although the wheel rotation function works, the middle-click function does not work at all.

Experiencing hardware problems twice with the same model makes me believe that there may be a recurring manufacturing defect in this product line. I chose SteelSeries as a gaming equipment brand expecting high precision and quality, but unfortunately, I have not received the performance I expected and have constantly had to deal with product failures. My invoice number is INT2024000073594.

To permanently resolve my issue, I do not want the product to be repaired again. Instead, I request either a replacement with a higher model if possible or a refund based on the current sales price of the product. I kindly request that the necessary investigation be carried out and that an appropriate solution be provided.