I Face SteelSeries Aerox 5 Warranty Problems When Vatan Demands Extra Payment
On July 21, 2024, I purchased a SteelSeries Aerox 5 Diablo IV Edition limited wireless mouse from Vatan Computer. While the product was still under warranty, it malfunctioned on June 22, 2026, so I submitted it to the service center.
After the service process, I was informed that the exact model I purchased was no longer available in their inventory, and that they would refund the $44 I originally paid two years ago. However, instead of receiving a refund, I requested a replacement with the currently available SteelSeries Aerox 5 model. In response, I was told that I could receive this product by paying an additional $38 difference. In other words, they wanted to charge me for a replacement of a defective warranty product simply because the available model had a different color.
Even though I stated that I did not accept this unfair offer, I was then told that I would need to pay an additional $75 instead. I do not accept being repeatedly asked to pay extra fees for a product that is still under warranty, especially when an equivalent replacement product is available in their inventory.
I request that my product be replaced with the SteelSeries Aerox 5 model under my warranty rights without requiring any additional payment. I expect this issue to be resolved quickly and the process to be handled with a customer-focused approach.
On 21.07.2024, the SteelSeries Aerox 5 Diablo iv Edition mouse I purchased from Vatan Bilgisayar broke under warranty and I sent it to service. The service said they do not have the product and that a refund of 1,999 TL would be issued. I requested a free replacement with the same model that is in stock, but I was told I could obtain it by paying a 1,700 TL difference and that I would later have to pay 3,400 TL. I do not accept these additional fee requests and want to replace the same model under warranty without any extra payment. So far I have received no response.
After applying to the Consumer Arbitration Board, they carried out the exchange with the product I requested.
