I Face SteelSeries Arctis 7X+ Warranty Replacement Problems Through Despec

I purchased a SteelSeries Arctis 7X+ headset from Despec Computer through Trendyol. The product developed a failure after approximately one year of use and completely stopped communicating, but the issue was not resolved even though the warranty period was still active.

Although the seller is also the authorized warranty service provider, they told me that they could not replace the product because there was no identical or equivalent model available and directed me back to Trendyol. However, I believe they are intentionally making the process difficult to avoid replacing the product, even though they have similar and equivalent products available in their inventory. I did not pay any additional fees during this process, but the product has still not been repaired and my problem remains unresolved.

When I contacted Trendyol, they directed me back to the company again. I have been going back and forth between both parties, but no concrete solution has been provided.

I have also seen that other customers have experienced similar situations, and it appears that the company is trying every possible way to avoid providing a product replacement.

For my defective SteelSeries headset that is still under warranty, I request either a replacement with an equivalent product or, if that is not possible, a full refund. I want this issue to be resolved as soon as possible and my customer rights to be respected.