Stardoll took my payment for Superstar but didn’t activate it, how can I fix this quickly?

I purchased ₺200 worth of Stardollars (SD) for my Stardoll account, but the SD still hasn't been credited. It's been days, and the payment clearly went through, yet my account shows no sign of the SD I paid for. This isn't just a one-off issue—I've seen that many other users are experiencing the sa...

I purchased Stardollars (SD) for my Stardoll account, and the payment was successfully deducted from my bank account, yet the SD has not been credited to my profile. This is incredibly frustrating—I've paid for a service, and received nothing in return. I demand that this issue be resolved immediat...

I purchased the 3000 Stardollars (SD) package for ₺300 on my Stardoll account, but the SD was never credited. The payment was successfully withdrawn from my bank account, and I also received a purchase receipt from Xsolla, confirming that the transaction was completed. Despite this, my account stil...

In the game Stardoll, there's a monthly renewal offer that clearly states subscribers will receive both Superstar membership and 200 Stardollars each cycle. Based on this promise, I completed my payment today and successfully activated my renewed Superstar membership. However, while the membership ...

Hello! I'm having payment issues on Stardoll. Lately my account was hacked and several purchases from another country (I myself am from Belgium) were made. Luckily this was all solved and now I have my account on Stardoll back (username: Enflorescence). However, I want to restart my account by getti...

Hello Stardoll team, Today I topped up my account with additional Stardollars (SD). I’ve been a Royalty member for a while and I’m currently at level 39, so I should have full access to Royalty benefits, especially features like shopping in the Bazaar and other exclusive options. However, after lo...

After years, I decided to buy a Superstar membership on Stardoll. Although the payment was successfully processed, my membership has not been activated. Before this, I made another payment for a separate promotion, and while the Stardollars were credited to my account, the membership remains inactiv...

I purchased a Superstar membership on Stardoll, but despite the transaction going through, my membership hasn’t been activated. Previously, I made another payment for a separate campaign, and while I received the “stars” I paid for, the membership still isn’t active. This has been a frustrating exp...

I’ve been using my Stardoll account for years, but when I recently tried to log in, I discovered that my account no longer exists. It seems like my account has been deleted, but I have no idea why or how they could do this without my permission. I had accumulated points, put in time, and even paid f...

I’m unable to load SD or purchase a Superstar membership on my Stardoll account. Every time I try, I get an error message. I’ve even tried using a different credit card, but the issue persists. This is extremely frustrating because I can’t fully use my account or enjoy the game without being able to...

I had a long-time Stardoll account, where I even purchased Superstar membership two or three times. However, after being inactive for a while, I found that my account had been closed. I’ve forgotten the password and tried sending a recovery code to my email, but that didn’t work either. I’d really ...

On September 14th around 8:30 PM, I purchased the Superstar membership on Stardoll twice. While the payment was successfully processed, my Superstar status was not applied to my account. Although I received the Stardollars, I still haven’t become a Superstar. This is the first time I’ve encountered ...

I've encountered multiple errors during my online shopping experience. Despite my repeated attempts, I faced consistent issues with the process. Upon closer examination, I realized that in addition to the intended payment of $49.90, there were also small amounts of money withdrawn from my account. T...

I've been a loyal Stardoll player for a long time, but I'm currently unable to add any real-world currency to my account. How much longer must I wait for this issue to be resolved before it can be considered resolved? The customer service department has not responded to any of my numerous complaints...