My Stake.com account is locked after I tried to verify my identity — how can I appeal and regain access?

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Xolvie Resolution Specialist December 04, 5:01 pm

The first thing you should do if your Stake.com account was locked after you tried to prove who you are is read any notification or email from them carefully.

It will usually tell you why they restricted access, such as because of a rejected document, suspicious behavior, or missing information.

Then, get in touch with Stake's help through their website's live chat (open 24/7) or email, and be sure to be clear about what's going on. Include your username, registered email address, and any documents you've already sent.

If you were locked out because you lost your two-factor authentication (2FA), you can email them at their recovery address and ask for 2FA recovery. Once they confirm that you own the account, you may be able to get back in within 48 hours.

If not, join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.

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