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Skechers Sneakers Bought at SPX Opened on the Front Side

Barış
Barış
SPX
July 11, 2023 12:56 AM64

On 24/04/2023, the Skechers brand shoes I bought from the Istanbul Kartal İst Marina AVM SPX store on 24/04/2023 opened the front side from the seam part before 45 days passed, when I brought them to the store for replacement, they stated that they would send them to the factory for review and that the review period of 1 month would be extended due to the holiday, when they called me 15 days later, they stated that the review was completed and that there was no production-related problem and they sent the shoe back to the store to be delivered to me. Now I ask you how this shoe could become like this in normal use, without any sports activity (this is a sneaker), without any washing, liquid contact, etc. How could it become like this without any washing, liquid contact, etc.? I know your prices according to Turkish standards, how can you not stand behind your brand? The shoe will wait unusable in the box until the result is received. I have applied to the Consumer Arbitration Board, and if necessary, I will send it to another institution for an independent review. I inform you that I will never allow anyone to deceive with sloppy so-called controls even though they sell defective goods in these market conditions. I will also continue to share on all platforms.

July 11, 2023 1:14 PM (12 hours after complaint)

Hello, First of all, thank you for sharing the issue you experienced with us. We would like to inform you that we are not the official distributor of the product you purchased. The review processes are being carried out by the OLKA Companies group, to which the brand is affiliated, and we would like to inform you that no changes could be made based on the decisions given. Best regards, SPX Support Team

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