Sony Returned My HT-SD40 Soundbar Without Fixing the Sound and Bluetooth Issues

Çağlar
Sony
41

My Sony HT-SD40 brand model SOUNDBAR has developed unfixable malfunctions. The first issue is that there are intermittent sound bursts. The second malfunction just started: when I stop a song on Bluetooth, it starts again at maximum volume when I play it. The only solution has been to cut the power, wait a bit, and then plug it back in, but two days later, the problem returns. This is not a solution. The massive SONY company returns my device, claiming there is no malfunction, without fixing either of the issues. As a former Sony fan, I will never buy even the smallest thing from SONY again; it's over for me. Don't buy it, don't let anyone else buy it! I'm not done yet; I'll try to fix the second issue from the SONY TV!

Sony
September 27, 2024 9:19 AM (3 days after complaint)

Dear Customer, We kindly request that you contact our customer service for any information, suggestions, opinions, and solution requests regarding our products and services. Best regards, Sony Eurasia Customer Service 444 Sony

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