About 1.5 years ago, I purchased two pairs of Sony WF-1000XM4 Bluetooth earbuds. Unfortunately, both the left and right earbuds developed charging issues, making it impossible to listen to music. I took them to the authorized service center, and Sony has informed the service center that they will provide a refund, claiming that the product is no longer available in the market. However, with the current price increase, the refund amount based on the original purchase price isn’t even enough to buy one pair of earbuds.
I don’t want a refund; I want my earbuds repaired or replaced with a new model. The defect is Sony's responsibility, and they should be the ones to fix it. I will also be sending the same message to Sony’s headquarters in Japan shortly.
Hello, I purchased my Sony WF-1000XM3 Bluetooth earbuds in 2021, and recently, I started experiencing issues with them. When I reached out to Sony customer service and the authorized service center, their response was shocking: "We don’t repair these, just buy a new one." How is this acceptable for...
I bought the Sony WF-1000XM4 earbuds expecting premium quality, but what I got is completely unacceptable. Both the left and right earbuds barely last 30 minutes on a full charge before shutting off. Sometimes they give a low battery warning, and other times they just power off without any notice. T...
I purchased my Sony WF-1000XM4 earbuds two years ago and have only used them occasionally, alternating with another device. When I first bought them, the performance was outstanding — sound quality, noise cancellation, everything worked perfectly. However, after a software update, the battery life d...
I submitted my Sony WF-1000XM4 earbuds, with serial number 5752545, for warranty repair in Turkey a month ago. They informed me that the device was faulty and would not work again, and offered me a refund instead. However, I requested a replacement instead of a refund. They are now trying to return ...
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