I purchased a Sony A6400 camera, and within six months, the card slot developed a fault. After sending it to the service center, I received a call three weeks later stating that it was a user error and was asked for an exorbitant fee. When I asked what kind of misuse could have occurred, they said I might have inserted the card incorrectly. After explaining that this was not possible, they said they would email me and gave me Sony Turkey's number. When I called Sony Turkey, they told me to speak directly with the service center. The service center told me that I might have inserted the card incorrectly or forced it while inserting or removing it, none of which happened. They then said they would send the product back and that it was no longer under warranty. Throughout this process, neither Sony nor the service center provided any assistance, and now I am told that my product is no longer covered by warranty. I will never purchase a Sony camera again. The service process was extremely poor. As soon as I receive my product back, I will file a complaint with Consumer Rights.
I bought a Xiaomi Camera 360, and after using it for about a month, it stopped working properly. So, I contacted Xiaomi Turkey, and they told me to send the product to the closest service center. The service center told me they couldn't fix it and would give me a replacement. But because the custome...
I purchased a Sony PlayStation product, and unfortunately, the controller joysticks developed a malfunction. When I tried to reach an authorized service center in Balıkesir, I discovered that the service location had permanently closed. Due to this, I called Sony customer service, where I was kept ...
Due to a stain on the inner part of the left lens, I recently sent my Sony PS5 VR2 headset to the service center. They did, however, reject my claim, citing user error. The device is only 20 days old, and the stained area is on the inside, where I can't even get my hands on it. I followed the direct...
I wanted to send my Oppo A96 phone, which was under warranty, to the technical service because it was turning off and on by itself. I reside in Ankara, but they informed me that the service center was located in Istanbul, and I needed to initiate a service request. I registered the issue with the Op...
A couple of months ago, I decided to purchase an Oppo A96. During this time, the phone gradually bent and curved into a more awkward shape. After taking it to the service center, they told me that it was my fault because I had done something wrong. They went as far as sending it back to me via couri...
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