1
Tuğbay is completely dissatisfied with the result

Our Sony TV Screen Issue Not Fixed

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Tuğbay
August 10, 2023 12:17 am
31

Our SONY TV had a screen fault, causing us to call SONY customer service. They pointed us in the direction of their official service center. However, when we picked up our TV 23 days ago, they informed us that it will be repaired in 2-3 days, but communicating with the service has been a nightmare. It's been tough to contact them, and when we do, they only offer temporary fixes with flimsy excuses that never lead to a resolution. To make matters worse, it's been 23 days and no one has bothered to keep us updated on the status of the repair. They also offered us a price for an electronic component that was much higher than the market rate. Despite this, we reluctantly consented, desperate to reclaim our television. This frustrating experience should serve as a warning when shopping for your next television.

August 10, 2023 9:41 am (9 hours after complaint)

Dear Customer, We kindly request you to contact our customer service for any information, suggestions, opinions, and solution requests regarding our products and services. Sincerely, Sony Eurasia Customer Service 444 Sony

Tuğbay
Tuğbay
August 10, 2023 1:59 pm

Sure, here is the translation: "You are pasting and sending the standard text. We already wrote here because we couldn't get a result after calling you."

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