About a year ago, I purchased a TCL brand television which started malfunctioning a month ago. The authorized service center came and took it for repairs. After 10 days, they returned it claiming that it was fixed. However, this time green lines appeared on the screen, so they took it back again. Another week went by without any updates. When I contacted them, they said it was sent to the factory, but they couldn't provide any information. They asked me to call them for updates. However, when I reached out to customer service, they refused to provide any details, promising to call me back each time. It has been over a month now, and there is neither a TV nor any information available. This level of negligence is unacceptable. I will never trust the TCL brand again.
I bought a TV made by TCL, and at first, they set up the installation for four days later. But the service team didn't show up on the day they said they would. I was angry, so I called the service center. They rescheduled for two days later and said the delay was because it was the weekend. Even tho...
I was worried when I bought a TCL QLED TV, and I now wish I had spent a few more cents on a well-known brand. The screen came in pieces. During installation, the service had already opened the package. They saw that the panel was broken and made a report about it. The broken TV has been in the middl...
I purchased a TCL TV with a guarantee from Bilkom about a month ago. Unfortunately, it failed, so I contacted Bilkom customer service and had the device shipped to an authorized service center. The service center requested a replacement part from Bilkom the very next day (June 21). We've been waitin...
I'm writing to say that I'm not happy with the TCL TV I just bought. Over time, the panel stopped working in a way that couldn't be caused by anything outside of it. I haven't heard back from TCL even though I took pictures of the problem and sent them to the company's email address. The company's c...
On February 18, 2023, I purchased a TCL 55P615 television. The screen brightness, on the other hand, was very low, and the screen went black during channel transitions. After a while, the brightness naturally returned to normal. Furthermore, I am unable to use the screen mirroring feature, and I am ...
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