Soccer Stars Galaxy Pass Purchased but Rewards Are Missing From My Account

On January 1, 2026, at approximately 8:27 p.m., I purchased the Galaxy Pass in the Soccer Stars game using my debit card for 419 TL, approximately $9. After completing all of the required tasks in the game, I still cannot access or use the rewards included with the Galaxy Pass.

This issue has been ongoing for approximately two days and has not been resolved on its own. I have also been unable to reach anyone through the in-game support section or any other available channel. Despite paying for the Galaxy Pass, I am unable to receive or benefit from the features and rewards I purchased.

I request that the Galaxy Pass rewards be properly credited to my account and that the Galaxy Pass be fully activated and made functional. If necessary, I also request that the issue be investigated and that I be informed of the outcome. I have the receipt for the payment and can provide it if required. My username in the game is **Player_2381023**.