Candy Crush Saga Charged Me but Did Not Deliver My Purchase

I am writing regarding a failed in-app purchase in Candy Crush Saga.

Today at approximately 12:12 PM, I purchased a Special Offer package in Candy Crush Saga for ₺99.99 using my Ziraat Bank card. Although the payment was successfully charged to my account, the purchased package was never credited to my game account.

Unfortunately, this is not the first time I have experienced this issue. I previously encountered a similar problem, and today I have once again been left without the content I paid for.

I have the payment receipt and the transaction details recorded in my banking application as proof that the payment was successfully processed. Despite this, I have not received any response after attempting to contact support through the in-game help section.

I respectfully request that the in-game items included in the ₺99.99 Special Offer be credited to my account in full. If this is not possible, I request a full refund of the amount charged.

Please investigate this issue as soon as possible and provide me with a written update regarding the outcome of my case.

Thank you for your attention. I look forward to your prompt response and a satisfactory resolution.