5
Resolved

Skoda Service Appointment and Unexpected Costs

Ugur
Ugur
Skoda
December 10, 2023 3:00 PM100
Ugur's Thank You Message
The service representative refunded the labor cost for the bulb that was replaced without permission. We thank him.

On November 30, 2023, I made an appointment on December 5, 2023 for the repair or replacement of the middle brake light, which is faulty from the official service of Skoda Erel, the date of appointment, when we deliver the car to the service for repair, when we go to the authorized service, it was verbally stated by the service consultant that the middle brake light could be obtained on December 6, 2023. The fact that the middle brake light, which is defective on November 30, does not supply on the appointment day, is the inexperience of the company service consultant. Coming to the service, I come from the land water at a distance of 160 km from Istanbul, which is his residence, I consume 25 liters of gasoline for 320 km, I consume 25 liters of gasoline for 320 km between the appointment reception date. It has been necessary for the service consultant, who does not question the service stock, to convey this error from this medium. I want to know who will pay the economic cost of coming to the service on December 6, 2023 due to the error, I want to know who will pay the H7 light bulb of the right headlight of the vehicle failed on December 6th, the bulb with a market price of 75₺, the fault from 103 ₺, they reflected the removal and installation price of the headlight to my invoice at 300₺, the service consultant changed the reesen headlight bulb without reporting the material size and without getting my approval, it is disproportionate to require 300₺ labor for the product, it is not the official repair service, it is as if the slaughterhouse money is cut.

Ugur
Ugur
December 30, 2023 8:44 PM

The service representative refunded the labor cost for the bulb that was replaced without permission. We thank him.

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