My Skoda Kamiq 1.0 Premium model, which I purchased brand new from the Skoda Erel Istanbul Turkey dealership on September 25, 2025, developed a transmission problem after only 150 kilometers. When I took my vehicle to the authorized service center, I was informed that the mechatronic component was faulty and needed to be replaced. My vehicle was taken into service on October 15, 2025, and I was told that the replacement part would arrive from abroad on October 22, 2025, after which the replacement would be done. However, no response was received on the specified date, and I was unable to reach a service advisor. When I contacted the service center again today, I was informed that the part's arrival date had been postponed until October 30, 2025, and that the process would be extended. My vehicle has been at the service center for approximately ten days. During this period, I was provided a replacement vehicle; however, the failure of a brand new vehicle so quickly and the inconvenience I experienced are extremely troubling. I purchased my car with a cash payment, and this is the first time I've encountered such a problem. I was only able to follow up on the entire process by contacting the service center; I did not have any further contact with customer service. My expectation is that the relevant spare part be procured as soon as possible, my vehicle repaired, and returned to me. I demand compensation for my grievance.
I purchased my 2019 Skoda Kodiaq brand new from Erya Otomotiv, and at only 38,000 kilometers the transmission failed. Since the day I bought it, I have had all maintenance carried out regularly at the same authorized service center. However, after experiencing this breakdown on August 18, I took the...
I purchased a brand-new 2024 Skoda Scala Premium 1.0 TSI 115 PS DSG on 28/05/2024. On 25/09/2024, at just 4,029 km, the car showed a transmission error when I started it. I contacted Skoda roadside assistance, and the vehicle was towed to an authorized service center. They diagnosed a mechatronic fa...
On January 4, 2025, we purchased a brand-new Volvo XC90 from the Samsun Otokoç dealership. Shockingly, at just 1,000 kilometers, the vehicle reported a serious transmission failure. We immediately contacted Volvo and requested a replacement vehicle, considering this was a premium purchase with a pri...
On June 18, 2025, I had an accident with my Peugeot 3008 while traveling at 20 km/h in stop-and-go traffic since the emergency braking system failed to activate. I towed my vehicle to the authorized Aktif İriyıl service center in Istanbul. While the relevant sensors and parts were promised to be shi...
I am a proud owner of a Nissan Qashqai and I truly enjoy driving my car. On August 5th, 2025, the authorized service center diagnosed a ruptured turbo hose in the engine and informed me that it would be replaced under warranty. However, after one week, the part has still not arrived. Despite my repe...
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