I purchased my Skoda car from "Keleşler Oto" in Kocaeli, Turkey, in September 2019 and have consistently followed the recommended service intervals. At 15,000 km, I brought my car to Keleşler Oto for a regular maintenance service, during which they replaced the oil, oil filter, air filter, and AC pollen filter as expected. This full service was repeated at 30,000 km. However, at the 45,000 km service on September 18, 2024, only 4.7 liters of oil and the oil filter were replaced, while the air and AC pollen filters were left unchanged. This oversight now requires me to drive from 45,000 km to 60,000 km with used air and AC pollen filters, totaling 30,000 km without a filter change—double the usual replacement interval and contrary to safe maintenance practices. This is neither appropriate nor healthy for any vehicle, and I believe it affects my car’s performance. I am requesting that these filters be replaced at no additional cost, as they should have been included in the 45,000 km service. Thank you for addressing this issue.
I own a Kia EV6 and on 01/12/2025 I had its periodic maintenance done at Kia Baykaralar authorized service. For this maintenance, in which only the pollen filter and hydraulic brake fluid were changed, I was charged ₺15,000. I find this amount extremely excessive for such a limited operation. I also...
My Skoda Kamiq 1.0 Premium model, which I purchased brand new from the Skoda Erel Istanbul Turkey dealership on September 25, 2025, developed a transmission problem after only 150 kilometers. When I took my vehicle to the authorized service center, I was informed that the mechatronic component was f...
06 d** 4*9 license plate 2020 model-2. When I bought it, I was told by the seller that the warranty was extended and there was an extra 2-year warrant...
I purchased my 2019 Skoda Kodiaq brand new from Erya Otomotiv, and at only 38,000 kilometers the transmission failed. Since the day I bought it, I have had all maintenance carried out regularly at the same authorized service center. However, after experiencing this breakdown on August 18, I took the...
I purchased my Kia Stonic 1.4 Cool package car brand new from Bursa Şentürk Kia dealership in November 2020. Currently, my car has only 19,500 kilometers on the clock, and I've diligently serviced it at the same authorized service center for all periodic maintenance. During the 2022 November service...
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