I purchased a pair of Skechers shoes that were sold with a waterproof guarantee, but they failed to keep water out. Expecting Skechers to stand by its promise, I returned them to the store, and they were sent to the company for inspection. However, Skechers denied my claim, insisting there was no defect, despite clear evidence that the shoes do not repel water as advertised.
Frustrated, I took the case to the Consumer Arbitration Board, but I believe I wasn’t able to fully express my issue. The response I received made it seem like I was simply trying to return a product I no longer wanted, which is not the case at all. This is about false advertising and a company refusing to honor its own guarantees.
It’s clear to me that Skechers didn’t even inspect the shoes—they just dismissed my claim outright. After this experience, I no longer trust this brand, and neither does my family. Just last summer, we bought at least six pairs for the whole family, but that will never happen again.
I’m extremely disappointed with how Skechers handled my defective shoe complaint. Just two months after purchasing my Skechers shoes, I noticed visible splitting in the soles. This wasn’t due to rough use—I wear my shoes responsibly, and I expected better durability from a brand that charges premium...
I got some Skechers shoes and they totally ripped in no time. I hit up the company, but they straight-up denied my claim without even looking into it, it would have been better if they only knew what I had to say... I didn't get these shoes to have them tear in just a few months. Man, the way they t...
I purchased a pair of Skechers shoes with a 2-year warranty, expecting quality and durability. However, just 6 months in, the inner part of the shoe developed a hole. When I took them to the store for an inspection, I was told, "No manufacturing defect found." How is it possible that a shoe meant t...
Last October, I bought a pair of Skechers shoes from the Moon Sport store. After using the Skechers shoes for a while, they lost their shape and the lace snapped. I let the store know about the problem, but unfortunately, they didn't take any action to resolve my concern. I submitted a formal compla...
I bought a pair of Skechers shoes just two months ago, and already, the inner lining is tearing apart. This is clearly a manufacturing defect, yet when I submitted the shoes for inspection through the store where I purchased them, my claim was rejected, with Skechers insisting there was no defect. ...
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