Hello there. In early April 2023, I purchased a pair of shoes from your store at Kozyatağı Optimum Shopping Mall. Approximately 2.5 months later, these shoes literally fell apart at the sides. Since I was away for the summer, it wasn't until late August that I returned to Istanbul and brought the shoes back to the store where I had purchased them. The store informed me that they would send the product to the central office for evaluation. Shortly after, I received a message from the central office stating that the issue was not due to a manufacturing error and that the product was being sent back to the store. To be told that the damage that occurred in just 2.5 months of wear was not a manufacturing fault is simply unacceptable for a company of your stature. We didn't deliberately cause this damage, so if it's not a manufacturing defect, it must be a material issue. Shouldn't that concern you too? I kindly request a reconsideration of our predicament, as it is truly disheartening to have such a significant issue brushed aside as not being a manufacturing error. This response does not befit a company of your caliber. Furthermore, if it's not a manufacturing error, it suggests a material issue, which should be of concern to you as well.
I bought a pair of shoes from the Adana Optimum store on May 26, 2023, and the edges and mesh areas of the shoes started tearing just two months later. I returned them to the store on August 29, 2023, for examination, and they returned them. However, I hadn't received any updates as of September 16,...
I bought a pair of shoes from the Skechers store at Eskişehir Espark Mall in May 2023. After only two months of use, the shoes developed a noticeable opening at the toe area, much to my dismay. I quickly returned the shoes to the store for inspection, hoping for a resolution. The response I received...
Hi there! About five months back, I made a purchase of a pair of shoes from the Skechers store located in Mecidiyeköy Cevahir Mall. Even though I don't do any strenuous activities or participate in sports, my shoes inexplicably developed tears on the inside and pop on the outside, even though I have...
I purchased a pair of Skechers shoes from the Marmara Park Beylikdüzü store on October 3, 2023. To my dismay, after only nine months of normal wear, the shoes have developed noticeable openings on the front and tears on the inside. When I returned to the store to seek a resolution, I was shockingly ...
On May 26, 2023, I purchased a pair of shoes from Ozdilek Park Istanbul. Surprisingly, the inner heel lining tore apart after only 2 months of use, causing the rigid material to injure my heel. When I sent the shoes in for inspection, they dismissed the problem as not being related to production. Th...
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