My First Pair of Skechers Had a Flawed Stitch

68

For the first time, I purchased Skechers shoes for myself and my spouse. While they claim to be comfortable, the material quality leaves a lot to be desired. My personal pair's seams unraveled after only 5 months, distorting its shape as if I'd worn it for a year. It was sent for inspection, and the verdict was a non-production-related flaw on the 28th day. But the problem isn't with the stitching; it's most likely with the low-quality material used in production. It is unusual for a stitch to unravel after only 5 months. Despite being advertised as water-resistant, it appears to lack the feature entirely. I wish I had exchanged or returned it sooner. Anyway, the product was returned in its original condition, unrepaired. A simple fix, or at the very least an apology, would have been appreciated. Despite its limited use, the pair I purchased for my spouse appears worn. Skechers, a brand I will never consider again, has been added to my blacklist.

November 21, 2023 11:10 AM (33 minutes after complaint)

Dear Customer, Thank you for taking the time to bring this matter to our attention. Skechers Customer Communication Center

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