1
Cansu is completely dissatisfied with the result

Separating Soles and Peeling Paint Issues with Skechers Shoes

Separating Soles and Peeling Paint Issues with Skechers Shoes
February 28, 2024 12:31 pm
191

When I first bought my Skechers shoes, I noticed that a different model was placed in the box, but I couldn't exchange or return it because it was inconvenient to go back. Anyway, I've had several issues with the product. Currently, the paint is peeling off from the front, but they refuse to acknowledge it as a defect. When my shoes were returned, all my socks, especially my white ones, turned jet black. Despite only a few months of use, the sole of the shoe has already come apart, as you can see. I'll take the shoes back today, but they'll probably claim it's a user error again. But where's the user error in this shoe? The normal sole has been ripped out from the inside. There's no issue on the outside. If it were a user error, there would be a problem on the exterior. But as you can see, it's been torn out from the inside. I'm taking it back today, but I'm sure it will come back the same way. It's truly surprising that a shoe we paid so much for is being completely disregarded in this manner. I really had second thoughts about buying Skechers, folks.

February 29, 2024 9:00 am (20 hours after complaint)

Dear Valued Customer, Thank you for taking the time to bring this matter to our attention. Skechers Customer Communication Center 0850 488 02 00

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