On June 26, 2025, I purchased a pair of Skechers Arch Fit 2.0 shoes from the Sporjinal store at Tekirdağ Tekira Mall. Shockingly, after wearing them fewer than 15 times, the shoes already developed yellowing and noticeable color changes on the side areas. When I bought them, I was assured that they were durable and covered by a one-year exchange guarantee if any issues occurred. I still have my invoice, and the shoes should clearly be under warranty.
I had previously purchased Puma shoes from the same store, and when a similar issue happened, they processed an exchange without hesitation. However, this time with Skechers, the store staff acted completely indifferent. They only sent the shoes for inspection and gave me two vague forms that included no explanation, repair details, or approval/denial of exchange. The level of customer care dropped drastically after the sale. In fact, I was even told things like “Don’t bother sending them, it will be rejected, and you’ll just be left without shoes.”
I bought two pairs at the same time, paying a total of ₺7.200,25, yet I feel abandoned by both Skechers and Sporjinal when I needed after-sales support. A reputable brand should not ignore a warranty claim this early into a product’s life.
I demand that my Skechers Arch Fit 2.0 shoes be replaced immediately and that proper accountability is shown by both the brand and the retailer.
I purchased a Skechers Arch Fit 2.0 from the Viaport Skechers store in Istanbul on September 22, 2024. After just two uses, the mesh material started unraveling, and visible deformation appeared. On October 24, 2024, I visited the Kahramanmaraş Piazza Skechers store to request a replacement, which w...
On August 15, I purchased a pair of Skechers Arch Fit shoes from the Buyaka Skechers store. Within about a month, the shoes began to emit a strong odor. This was surprising because I had worn the same brand and model for three years before and never experienced any odor issues. I returned to the sto...
On June 15, 2025, I purchased a pair of Skechers Arch Fit Melo shoes for ₺4,299 from the Istanbul Viaport Skechers store. I also bought the Skechers cleaning product from the same store. However, shortly after cleaning the shoes, noticeable whitening appeared on the left shoe and along the edges of ...
In November 2024, I purchased a pair of Skechers Arch Fit shoes for about $143 USD from the Skechers store at Sur Yapı, paying in two installments. I used the shoes in the city for daily wear, including on rainy days. However, within a short time, the heels began to peel, deteriorate, and lose shape...
About a month ago, I purchased a pair of Skechers Arch Fit 2.0 shoes from Yalı Spor online (invoice no: Y282025000030193) and later sent them in for warranty inspection. I carefully packed the shoes in their original box and shipped them properly, expecting professional handling. However, after the ...
Comments