I rented a car from Sixt Rent a Car abroad and left a €500 deposit as required. At the time of return, I was told that the full deposit would be refunded to my account. However, without any prior notice or consent, Sixt later withheld €90, claiming it was a deduction for insurance.
The problem is, I never requested any insurance, and everything in the agreement was already clearly outlined and paid for. There was no mention of an additional insurance charge in the signed rental contract. This charge feels both unauthorized and misleading.
Sixt, I demand a full explanation and a refund of the €90 that was wrongfully taken from my deposit. Travelers should not have to deal with surprise deductions after trusting your service. I expect immediate action and transparency to resolve this issue.
I rented a car from Sixt, but they still haven't refunded my deposit—it’s still pending as a hold on my credit card. When we initially rented the car, the price was supposed to include all taxes, but the invoice showed an unexplained tax deduction. We didn’t return the car with a full tank, and the ...
I rented a car from Sixt Rent a Car in Bosnia and Herzegovina between May 22 and May 26. At the time of rental, they took a €700 deposit, and I was clearly told that it would be refunded on the same day I returned the vehicle. I returned the car as scheduled with no issues, yet the deposit has still...
I booked a rental car through Booking.com with Sixt and purchased the full protection package offered during the reservation process. I assumed everything was covered — until I arrived at the Sixt counter to pick up the car. To my surprise, the Sixt representative told me that the full protection I...
I rented a car from Sixt in Utrecht, Netherlands under reservation number 9600929056, and a €300 deposit was charged to my credit card at the time of rental. It’s now been over three weeks, and that deposit still has not been refunded to my account. I contacted my bank to inquire about the status o...
Hello, I accidentally made a reservation with Sixt Rent a Car and canceled it right away through the app. Since then, I’ve been trying to get a clear answer on when my payment will be refunded and whether any deductions will be applied. So far, I’ve received no helpful information from customer serv...
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