I canceled my car rental reservation with Sixt due to incorrect dates. When I asked the customer representative for a confirmation email regarding the cancellation, they refused, claiming they couldn’t provide one. How am I supposed to know if the cancellation was processed correctly? They told me to check with my bank, but seven days later, I still had not received my refund.
When I called again, I was told the reservation was never canceled. Now, I am left without proof of cancellation, and my payment has not been refunded. This lack of transparency and accountability is unacceptable. I demand an immediate resolution, including a full refund and proper documentation of the cancellation process.
I booked a car through Sixt app and paid 5 days before my trip. On the day of the rental, when I arrived at the office to pick up the car, I was told that my account had been blocked and I needed to contact customer support. I had received no prior notification about this — nothing at all. First, Si...
I rented a car from Sixt Rent a Car in Bosnia and Herzegovina between May 22 and May 26. At the time of rental, they took a €700 deposit, and I was clearly told that it would be refunded on the same day I returned the vehicle. I returned the car as scheduled with no issues, yet the deposit has still...
Hello, I accidentally made a reservation with Sixt Rent a Car and canceled it right away through the app. Since then, I’ve been trying to get a clear answer on when my payment will be refunded and whether any deductions will be applied. So far, I’ve received no helpful information from customer serv...
Sixt Rent A Car has been withdrawing money from my account without my knowledge or approval, and to make matters worse, they still haven’t refunded a previous charge that they were supposed to return. I’ve contacted their customer service multiple times, and despite repeated calls and follow-ups, no...
I made a Sixt Rent a Car reservation from Turkey, paying the full amount in advance by credit card. However, when I arrived at Riyadh Airport, the local office demanded payment again, claiming that my initial transaction was not visible in their system. They told me to email customer service to corr...
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