I prepaid €291 on March 22, 2025, to rent an automatic Volkswagen Polo from Sixt at Mulhouse Airport (France/Switzerland) for March 31–April 5, 2025. I specifically chose this car and paid more just to ensure it was automatic. On March 31, I arrived at the airport, signed all required paperwork, picked up the key, and walked to the parking spot—only to find the car was manual, not automatic.
I immediately returned to the desk to report the issue. Without providing any explanation, they swapped it with a Citroën C5 automatic, which I used and returned without any damage on April 5. However, when I got back to Turkey, I was shocked to see an additional €250 charge on my account.
I never requested this car switch, and I certainly didn’t agree to pay more for it. Sixt gave me the wrong car and then charged me for a change I never authorized. To make things worse, Sixt Turkey says they can’t help, and I’m stuck trying to reach the French office via unanswered emails. I feel completely misled.
Sixt, I demand a full refund of the €250 that was unfairly taken from me. I expect transparency, proper communication, and accountability. I should not be penalized for a vehicle substitution caused by your own inventory mistake. If this is not resolved, I will pursue my rights through legal and consumer protection channels.
On December 1, 2024, I rented a car from Sixt at Sabiha Gökçen Airport. Despite not requesting any extra services or charges, I was wrongfully charged approximately ₺1000 as a pre-authorization fee. The problem is, this amount has not been refunded, even though I returned the vehicle as agreed with ...
For our July overseas trip, I booked a car from Sixt Rent a Car and in February they charged me €655 for the rental. However, after returning the vehicle, an additional €155 was taken from my account without any explanation. I have sent multiple emails asking for clarification, but I never received ...
On March 14, 2025, I rented a Volvo V90 from Sixt, picking it up at Berlin Airport and returning it to Stuttgart Airport on March 21, 2025 (Rental No: 9517185923). At the time of rental, ₺41,250.57 was charged to my credit card as a security deposit, with the clear assurance that it would be refunde...
On October 16, 2025, I rented a Renault Clio through eDreams from Sixt at Diyarbakır Airport. My reservation number is TR870717717690. I paid a total of ₺26,500 by credit card. However, the vehicle was not delivered to me due to a name mismatch on the card. I also never received any invoice, email, ...
I’m deeply disappointed with Enterprise and the experience I had with my recent rental. On June 18, 2025, I booked an automatic transmission vehicle via Booking.com and completed payment from Turkey. However, when I arrived at Dresden Airport on June 19, I was told there were no automatic cars avail...
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