We made a reservation to rent a car at the Kosova airport and paid a deposit. However, our flight was delayed by an hour, and they moved our car reservation to the next day. We had no choice but to rent another car, but our deposit was not refunded.
The Sixt representatives assured us that the reservation would be automatically canceled and our money would be refunded, but no refund has been received. We ended up paying more than two days' worth of rental fees for a car we didn’t even use. We’re requesting the immediate refund of our deposit, as we shouldn’t have to pay for a service we didn’t receive.
I rented a car from Sixt at Pristina Airport in Kosovo from 30.08 to 06.09 and was assured that my €1000 deposit would be refunded within two weeks. However, it's now the third week, and I still haven’t received my deposit. Every day, I’m told, “tomorrow, tomorrow,” but nothing happens. They have al...
Between May 1–4, I rented a car from Sixt at Pristina Airport in Kosovo. At pickup, a €1000 deposit (around ₺45,000) was charged to my credit card. Upon returning the vehicle, the staff inspected it and confirmed that there were no issues, and I was told the deposit refund had been initiated. How...
I rented a car from Sixt Rent a Car in Bosnia and Herzegovina between May 22 and May 26. At the time of rental, they took a €700 deposit, and I was clearly told that it would be refunded on the same day I returned the vehicle. I returned the car as scheduled with no issues, yet the deposit has still...
We rented a car in Kosovo, and despite having no issues during the rental, our 500 Euro deposit has not been refunded. Even though Sixt claims that they have processed the refund, there is no record of this transaction in our bank account. Our reservation number is 9713239175. Sixt customer service...
On September 13, 2025, under reservation number 9722025572, we rented a car from Sixt at Sarajevo Airport. On September 15, 2025, we returned the vehicle without any damage or missing fuel, with a full tank, and the handover process was completed smoothly. However, the €500 deposit charged to our cr...
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