My Singapore Airlines checked bag never arrived at destination, what should I do next?

If your Singapore Airlines checked bag never arrived at your destination, you should report it immediately to the airline’s baggage service desk at the airport or online and complete a delayed baggage report with your booking and bag tag details.

This generates a reference number that lets you track the search and is essential for any future claim.

Airlines typically enter your bag into a global tracking system, and most delayed bags are found and delivered within a few days, but if nothing turns up after about 7–21 days, baggage is usually considered lost and you can file a formal compensation claim through Singapore Airlines or your travel insurance.

Keep all documentation, receipts for essentials you had to buy while waiting, and your Property Irregularity Report (PIR).

If the airline isn’t responsive, file a complaint on Xolvie to raise awareness and pursue a resolution.