For my trip to Bali scheduled between October 12, 2025 and October 23, 2025, I purchased an airline ticket operated by Singapore Airlines through Gotogate. My order number is 1085-024-282, and I completed the payment by credit card on August 4, 2025. However, my ticket was canceled on August 5, 2025 due to a technical issue. I paid a total of $1,666 for this ticket. After the cancellation, I contacted Gotogate through its Turkish-language online support platform, where I was informed that instead of a full refund, an amount of $1,608 would be refunded within 3–5 days. This means a commission was deducted for a service that I never received. In addition, because the refund process was delayed, I was unable to purchase a more affordable ticket from another airline, as I had to wait for this refund to be completed before booking a new flight. As a first-time customer of this company, I experienced clear hardship due to this situation. I am requesting that the full amount I paid be refunded promptly and in full, without any commission deduction.
On September 16, 2025, I purchased tickets through Trip.com for the Jakarta–Istanbul flights SV817 and SV261, with a total payment of ₺19,673.43. On the same day, I canceled the tickets, and I was informed that the refund process had been initiated. The payment was made using my credit card (last fo...
On September 18, 2025, I made a flight reservation through Mytrip from Denpasar, Bali to Manila with Scoot Airlines for November 13, 2025. During the booking process, I also purchased the cancellation and refund guarantee, for which I paid an additional ₺1,200+. The total payment was ₺12,548.77, mad...
On November 9, 2025, I purchased round-trip tickets from Booking.com for flights operated by Singapore Airlines. The itinerary was departure on November 9, 2025, and return on November 23, 2025, for two passengers: İ** Ç**** and Z**** Ç****. Unfortunately, during the booking process, I mistakenly en...
On 13.08.2025, I purchased a Pegasus Airlines ticket via tr.mytrip.com for the flight from Nürnberg to Sabiha Gökçen Airport on 25.11.2025 at 14:00. My order number is 1086-074-753 and my PNR code is 148WHQ. The total cost was 3.369,04₺. Due to a change in travel plans, I canceled the ticket only 6...
On Sunday, November 2, 2025, I experienced a serious hardship during my round-trip Istanbul–Bangkok flight that I purchased from Qatar Airways. Due to incorrect directions and guidance provided by Qatar Airways staff, I missed my Istanbul–Bangkok (Suvarnabhumi) flight. When I tried to purchase a new...
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