Sidra Chain delayed my withdrawal despite multiple follow-ups, how can I get my money faster?

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Xolvie
Xolvie Resolution Specialist February 28, 2:49 pm

Such issues often stem from pending Know Your Customer (KYC) verifications, which are essential for security and compliance.

To expedite your withdrawal, ensure your KYC process is complete and all submitted documents are clear and accurate. Users have reported that incomplete or unclear documentation can lead to significant delays.

If your KYC has been pending for more than 48 hours, it's advisable to log out and log back into your account, as this can sometimes resolve the issue.

Should the problem persist, contacting Sidra Chain's customer support directly is recommended. You can submit a support ticket through their Support Center by providing your name, email, and a detailed description of the issue.

For further assistance, you can reach out to Sidra Chain's support team via email at [email protected].

Providing comprehensive details about your situation will help the support team address your concerns more effectively.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.

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