I have been unable to access my Sidra account because it has been deactivated since last year, and I am still facing this login problem. When I try to log in, I see that my account is deactivated, and I cannot use any of the services. I use Sidra from Nigeria, and I have not yet been able to get any explanation about why my account was deactivated or how I can reactivate it. This situation prevents me from using my account and continuing my transactions. I kindly request that my Sidra account be reactivated as soon as possible so that I can continue using my account without restriction, or that I be at least given a clear explanation and solution about the deactivation.
I am a user of the Sidra mobile app and as of yesterday, 04/12/2025, I discovered that my account has been deactivated. When I try to log in, the application displays “Account Deactivated” and I am unable to access my account at all. I have not yet been able to reach customer service about this prob...
I am writing to report that my Sidra Chain account under the name “Samuel Sunday” was deactivated about two weeks ago without any prior notice or explanation. Since then, I have not been able to access my account or use the services linked to it. I have not yet received any information from Sidra Ch...
I have been unable to access my Sidra Chain account for about 3 to 4 days. Whenever I try to log in, the system shows a message that my account is inactive, and it does not allow me to log in at all. My account currently contains funds/assets that I cannot access because of this issue, and I have no...
I have been unable to access my account on the Sidra Chain web portal for over a month due to a persistent “2FA authenticator invalid” error. Each time I try to log in and enter the correct code from my authenticator, the system repeatedly responds that the code is invalid, even though I am sure I a...
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