On Monday, I had a very unpleasant experience at the perfumery store in Sur Yapı Kapan Mall. I was interested in Shiseido’s BB cream and asked about the price. During the conversation, I mentioned that I had recently come from Germany and that the product was much cheaper there. The sales associate rudely replied, “Then go buy it from there,” in a very dismissive and disrespectful tone.
I was shocked and hurt by this response. Because of the staff’s behavior, I immediately left the store without completing my shopping. In fact, I had planned to spend nearly 10,000 TL on items for my trousseau, but instead, I decided to purchase everything from another store where customer service was more professional.
Such an attitude toward customers is absolutely unacceptable, especially from a sales representative who should be promoting the brand and encouraging purchases. I am not asking for compensation or resolution in this case, but I strongly believe that the employee should be warned and held accountable for this behavior.
As for me, I will never return to this store again due to this extremely negative experience.
On February 15, I purchased four cosmetic products from Boyner Panora (Ankara), including two Shiseido items. On March 4, within the 30-day legal return period, I went to Boyner Ankamall to return the unopened Shiseido products in exchange for the Benefiance Wrinkle Smoothing Eye Cream. First, they...
I’ve visited the MAC store at Mall Of İstanbul twice to book a makeup appointment, and both times, I was met with unprofessional attitudes and lack of interest from the staff. Although I was told appointments are booked one week in advance, when I called today, I was informed that the date I wanted ...
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