I ordered a pair of jeans from Shein with order number EX0035348493, and I created a return request for this item on 18 February. However, despite the return request being active for more than a week, the delivery partner has repeatedly failed to pick up the product from my address in Jorhat, Na Ali, Dhekiajuli. Although the pickup has never actually happened, when I contacted Shein customer support they informed me that the order was already picked up, which is not correct. The item is still with me and no delivery agent has come to my location for a successful pickup. I kindly request that Shein urgently arrange a proper and successful return pickup from my address and correct the return status on my order, so that my return can be processed without any further delay.
My Shein order was supposed to be delivered by Aras Kargo. The tracking originally showed that the delivery would be completed by February 2, but the package went out for delivery on February 4. Unfortunately, I was not at home that day. I did not receive any phone call, and instead I received a mes...
I placed an order with Shein (Order No: GSO1C459B002QR2), expecting delivery within the stated time frame. However, the package never arrived, and when I checked the tracking details, it still showed as undelivered with no further status updates. This delay has caused significant inconvenience, as ...
The package for my Shein order placed on November 17, 2025—tracking number PALTR0003294348YQ—was handed over to Cargox, yet it never reached me. Just one day earlier, I received a notification from Cargox confirming that Shein had accepted my shipment. However, yesterday the Shein app showed a messa...
I am writing to formally express my disappointment and concern regarding the handling of my SHEIN parcel with tracking number 00093592110022143413. The parcel was supposed to be delivered on November 13, yet I still have no information about its whereabouts. Despite repeatedly trying to contact your...
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