I placed an order on Shein, which was shipped via Relay, with order number GSO15951C004E52, to my address in Nottingham, UK. According to the tracking information, the parcel was marked as delivered on 09/02/2026, but I did not receive the package. The tracking shows that the parcel was left outside, yet I have never seen or received it. Since then, almost a month has passed, and the parcel has still not been found. I paid a total of £81.33 for this order. I contacted customer service and was told that they would get back to me within 3 days, but more than 5 days have now passed, and I have received no update, explanation, or solution. As I never received my order and no proper follow‑up has been provided, I no longer want the clothes. I request a full refund of £81.33 for this missing order and a clear confirmation that this case has been resolved.
On January 22, 2026, I placed an order on Shein containing three items. The order number is GSO153453001A14, and it was delivered to me on January 28, 2026. However, when the package arrived, I discovered that only one of the three items in my order had been shipped, and two items were missing. The ...
On November 19, I placed an order on Shein with the number GSO1QT632000W5C and paid $26. After waiting a long time for the delivery, I received a message saying, “Your package has arrived at the destination branch.” While I was expecting the final delivery—without any issues—this time I suddenly saw...
On November 9, I placed an order on Shein for a phone case and press-on nails. The tracking number for my order is GSO1QM20M00362S. The system shows that the package has been delivered, but I have not received anything. My order no longer appears in the Shein app, and I also tried calling the shipp...
On July 20, 2025, I ordered a trench coat from Shein (Order Code: GSO1C912X002RN1). It has now been over a month, and I still have not received my order. Shein’s email updates state that the item was delivered but could not be handed over because I was not at home, and they advised me to contact the...
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