I have been facing a continuous problem with my Shein account on my Android phone for several months. Every time I select an item and proceed to pay, a pop‑up message appears saying that my account has been temporarily frozen due to irregular activities. This happens every single time I try to place an order. Because of this, I was unable to buy a trouser that I had been waiting a long time to purchase on discount. I contacted Shein customer service about this issue. Instead of solving the freezing problem, they only sent me a payment link and asked me to pay by bank card. I do not have any bank account, Visa card, or credit card, so I cannot use this option and I am stuck, unable to complete my purchase even though my account is still frozen. I kindly request that my Shein account be unfrozen and that I be allowed to pay using Pakistan’s JazzCash app, or another local payment method that does not require a bank card, so that I can finally place my orders without any further problems.
Hello, My SHEIN account has been temporarily frozen due to “irregular activities” while attempting to complete my order. The email associated with the account: salam***@gmail.com. The phone number: 79097****. I kindly request your assistance in resolving this issue as soon as possible since I need t...
I’ve been unable to complete payment for the items in my cart on the Shein shopping app since last night. After entering all my card and address information correctly on the payment screen, the moment I tap “save,” the system sends me back to the beginning and won’t let me proceed to the payment ste...
I am unable to make a payment on Shein. I have tried every card I have, including a virtual card, but I keep getting an error for the past 3–4 days. What am I supposed to do? Has this issue really not been resolved for several days? I also tried making the payment from a different account, but that...
I’ve been trying to cancel my Shein account for days now, but the system simply won’t let me. Every time I try, I get the same error message over and over again—“Error, please try again.” I’ve done exactly that, tried again and again, but nothing works. No matter how many times I attempt to delete ...
Through the Shein mobile app, I created an order on October 9–10 for dresses and lingerie items. However, I did not complete the payment process — I exited before confirming or paying for anything. Despite that, my “Orders” section shows that the items are being shipped. I also have a screenshot of ...
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