I’ve been unable to complete payment for the items in my cart on the Shein shopping app since last night. After entering all my card and address information correctly on the payment screen, the moment I tap “save,” the system sends me back to the beginning and won’t let me proceed to the payment step. This issue has continued no matter how many times I try.
I want to make the payment with my Yapı Kredi card, but the system doesn’t even allow me to reach the card confirmation stage — it keeps resetting to the start. I haven’t contacted the bank yet, and although I previously discussed this issue with Shein support, the problem still hasn’t been resolved.
I request that my information be securely processed, properly saved to my account, and that the payment for the items in my cart be completed without issues. I also ask that the necessary technical review be conducted and this problem be permanently fixed as soon as possible.
I placed an order on SHEIN and ₺1000 was immediately withdrawn from my account, but my order was never confirmed. To make things worse, SHEIN attempted to charge my card four more times, but those failed due to insufficient funds. Still, the first ₺1000 payment was successful, and I have the receipt...
I have never created an account or made any purchases on Shein, yet someone used my card information to make three transactions totaling approximately ₺8,000 on December 14, 2024. It’s shocking that Shein lacks adequate security measures to prevent unauthorized transactions. How can such a platform...
In July, I made a purchase on Shein for around ₺7400, but nearly ₺8000 was withdrawn from my card. I immediately canceled the order within 10 minutes, expecting a refund. Months later, I’m still waiting. Shein’s website indicates the refund was completed, but my bank, Ziraat Bank, confirms no such r...
I’m requesting a refund from Shein as my order has been stuck at Istanbul Airport for an extended period, and it’s still not arriving. I’ve tried to cancel my order, but I’m unable to, and there seems to be no option for a return. While I’m willing to let the products remain, I need my money back as...
I placed two separate orders on Shein and requested refunds for both. My order numbers are GSO1WP358004WCB and GSO1WP358004CYS. However, only one of the refunds has been processed, while the other has not. On May 3, 2024, I was expecting the refund of ₺2,063, but no payment was ever deposited into ...
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