Hello, My SHEIN account has been temporarily frozen due to “irregular activities” while attempting to complete my order. The email associated with the account: salam***@gmail.com. The phone number: 79097****. I kindly request your assistance in resolving this issue as soon as possible since I need to complete my order. Thank you in advance.
On September 9, 2025, I placed several orders on Shein using my credit card. However, I can no longer see any of these orders in my account. They have completely disappeared without any error message or notification. There are no other issues with my account—only my orders are missing. I tried cont...
I am writing to formally express my disappointment and concern regarding the handling of my SHEIN parcel with tracking number 00093592110022143413. The parcel was supposed to be delivered on November 13, yet I still have no information about its whereabouts. Despite repeatedly trying to contact your...
My order from SHEIN has been missing for a week due to your partner courier company (Kargoist). Despite contacting the courier multiple times, I received no resolution. Neither has my order been delivered, nor has a refund been issued. When I reached out to your customer service, I also did not rece...
Hello, I placed an order with SHEIN two months ago for 12 items totaling 2,543 TL. I didn’t purchase anything that would get stuck in customs, but I’ve been waiting for months, and there’s been no update. I don’t know how to reach them as I can’t find any contact number. I was really looking forward...
I cancelled my order from SHEIN, but the money has not been credited back to my account. I am frustrated with this situation. Even if I wanted to shop again, this experience makes me hesitant. The total amount of ₺564 should be refunded as soon as possible; this is unacceptable! I frequently shop on...
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