On September 7, 2025, I placed an order on Shein (Order No: #GSO1C429W006E0P) containing five different clothing items. Nearly a month has passed, and my package has still not been delivered. The tracking shows “delivery failed”, and I have received two separate emails from Shein instructing me to contact Pal Delivery. However, there is no way to reach the courier, and none of my emails to them have received a response.
I also contacted Shein customer service to lodge a complaint and request a resolution. Their reply stated that a failed delivery is “not an issue” and that delivery could take up to seven days. They once again asked me to contact Pal Delivery, even though I had already explained that I could not reach them. Now, the tracking status has been stuck for weeks at “awaiting sender’s instruction – undelivered” with no progress.
I expect Shein to immediately intervene, ensure my package is delivered without further delay, and improve communication between the company and its delivery partners. A month is far too long to leave a customer without their order or clear updates.
On November 6, 2025, I made a purchase through Shein’s official app with order number GSO14E131006607, totaling $49. There were no address changes or issues related to delivery, yet on November 13, 2025, I received a “delivery unsuccessful” message without any explanation. My tracking number is PALT...
The package for my Shein order placed on November 17, 2025—tracking number PALTR0003294348YQ—was handed over to Cargox, yet it never reached me. Just one day earlier, I received a notification from Cargox confirming that Shein had accepted my shipment. However, yesterday the Shein app showed a messa...
I ordered a product from Shein, and my package with tracking number PALTR0001828608YQ was supposed to be delivered by Pal Express. However, I never received any SMS or other notification indicating that the package was out for delivery. I stayed at home the entire day and even received other packag...
On August 26, I placed an order of 8 items through Shein totaling ₺385.49, paid with my credit card. My order number is GSO1WK239001WDU and the tracking number is PALTR0001958676YQ. I set my delivery address as Bursa Sirameşeler Mahallesi, BUSKİ General Directorate. Since September 4, the tracking ...
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