BDG Win User Lock

Some time ago I created an account on the BDG Win platform and deposited money into my balance. When I later wanted to withdraw my money, my account was suddenly locked and I have not been able to access it since. When I try to log in, the system displays the message “Error: 116 User has been locked”. I have money in this account and I cannot access it or use my account in any way. I have not been given any clear information about why my account was locked or how this situation can be resolved. I request that my BDG Win account be unlocked as soon as possible, or if this is not possible, that the entire balance in my account be refunded to me.