SuperLive Accidental Coin Purchase

I am writing to complain about an unintentional purchase of Superlive coins that took place on my Android phone on 25/10/2026 due to a network problem and a delay in the screen display. The transaction was completed without my knowledge or any confirmation from me, and I did not intend to make this purchase. An amount of 1,559.48 EGP was charged to my bank card for this coin package. None of these coins have been used in my account. My Superlive account number is 21161*** and my email address is moalaa1732***@gamil.com. Since this purchase was accidental and the coins have not been used at all, I kindly request a full refund of the amount of 1,559.48 EGP to the original payment method and the cancellation of the coin package associated with this transaction. I ask you to review this matter urgently, process my refund request as soon as possible, and send me a written confirmation of the cancellation and refund to my email address mentioned above.